Shipping policy

Thank you for shopping at ArtistsMate! Every item on our store is made to order specifically for you when you place your purchase.

Because we create products on demand rather than holding pre-made stock, our shipping timeline consists of two parts: Production Time + Shipping Transit Time.

1. Processing & Production Times

  • Standard Production Time: 2–7 business days (Monday–Friday, excluding holidays).

  • Most items enter production within 24 hours of order placement.

  • Note: Embroidery items, custom-cut apparel, or large orders (12+ items) may require 1–2 extra production days.

2. Delivery & Transit Estimates

Once your custom item has finished production, it is handed over to our shipping carriers. Estimated delivery times are as follows:

Destination Standard Shipping Transit Express Shipping (if available)
United States 2–5 business days 2–3 business days total
Canada 5–12 business days 3–6 business days
UK & Europe 5–12 business days 3–6 business days
Rest of World 10–25 business days Varies by country

⏱️ Total Time to Door (US Orders): Production (2–7 days) + Shipping (2–5 days) = Estimated arrival in 4–12 business days.

3. Order Tracking

  • As soon as your order ships, you will automatically receive an email notification from Shopify containing your tracking number and carrier details (USPS, UPS, DHL, or FedEx).

  • Please allow 24–48 hours for the tracking link to update once the label has been generated.

4. Separate Shipments

If you order multiple items (for example, a embroidered hat and a printed t-shirt), they may be produced by different print facilities.

If this happens:

  • Your items will arrive in separate packages.

  • You will receive a separate tracking number for each package at no extra cost.

5. Address Changes & Incorrect Addresses

  • Because orders are sent to production automatically within hours, we can only modify or cancel an address within 2 hours of order placement.

  • Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the buyer.

6. Customs, Duties & Import Fees (International Orders)

  • International shipments may be subject to import taxes, duties, and customs fees levied by the destination country.

  • These charges are the recipient’s responsibility and are not included in our checkout total.

7. Missing or Damaged Items

If your package arrives damaged, or if tracking shows "Delivered" but you haven't received it:

  1. Contact us within 14 days at info@artistsmate.com with your order number.

  2. If damaged, please attach a clear photo of the item and the packaging label.

  3. We will immediately arrange a free reprint and replacement for you.